Live Arrival Guarantee (Local Pickup / Delivery Only):

• We guarantee live arrival for all shrimp picked up in person or delivered locally.

• Buyers are responsible for ensuring proper acclimation to their tanks after receipt.

• Once shrimp leave our possession and have been confirmed healthy at pickup/delivery, responsibility transfers to the buyer.

 

❌ No Refunds or Returns After Pickup

Due to the sensitivity and biological nature of live shrimp:

• We do not accept returns once shrimp have been delivered or picked up.

• No refunds will be issued for deaths occurring after pickup, unless due to a verified issue on our end (e.g., misidentified species, incorrect count).

• If you can no longer keep your shrimp and are unable to re-home them, please reach out to me.

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📦 Local Delivery Issues

If you receive dead on arrival (DOA) shrimp during a scheduled local delivery:

• Please notify us within 1 hour of receiving the shrimp.

• Provide clear photos of the shrimp in the unopened bag/container.

• Verified DOAs will be refunded or replaced at our discretion.

 

⚠️ Terms & Conditions

• Buyer must be present at the agreed-upon pickup time; missed pickups may forfeit the live arrival guarantee.

• We are not responsible for deaths due to improper acclimation, poor water parameters, or incompatible tankmates.

• All sales are final once shrimp are in the buyer’s possession in good health.